The 1° Difference: Why It’s in Our Logo and How It Shapes Our Culture

At the Legacy Group, we believe excellence in customer service doesn’t come from grand gestures — it comes from small, intentional actions that compound over time. That’s why we’ve woven the concept of ONE DEGREE into our logo. It’s not just design; it’s a declaration of who we are and how we work.

The concept comes from Richard Tyler’s idea that all it takes is one degree of change to create a powerful, lasting impact. Water, for example, is just water at 211°F — but at 212°F, with one extra degree, it boils. That one degree transforms potential energy into movement and power. The same is true for us. A one-degree shift in attitude, effort, or attention can turn ordinary service into exceptional service.

What the 1° Means for Us

When we talk about “1° Better”, we’re talking about small, consistent changes that make a big difference over time. It might look like:

• Asking        one more question to fully understand a customer’s need. 
• Making       one quick call before the customer has to follow up. 
• Checking    one small detail that prevents a big mistake. 
• Offering     one thoughtful solution instead of a quick “no.” 
• Showing     one more act of patience, grace, or appreciation. 

Each 1° action seems small on its own, but multiplied across hundreds of interactions a day, it’s what builds trust, loyalty, and genuine partnership with our customers and vendors — and with each other.

Why 1° Matters

In our industry, the difference between “good” and “great” service is razor-thin. A single misstep can delay a job or cost a contractor time they can’t get back. But a single positive act — a clear quote, a fast pickup, a kind word — can change their entire day.

Over weeks, months, and years, those small, consistent choices set us apart. They earn us trust. They build reputation. And they remind everyone — inside and outside the company — that Legacy Group does things with care.

Your 1° Starts Here

No one expects perfection. What we expect — and celebrate — is progress. Each day, ask yourself:

• What’s      one thing I can do better than I did yesterday? 
• What’s      one step that could make this easier for the next person? 
• What’s      one way I can help our customers feel valued and understood? 

When you find your 1°, you contribute to a culture of excellence that compounds over time. You make Legacy stronger, steadier, and warmer — one degree at a time.

A Final Thought

At 211°, water is hot. At 212°, it boils. That one degree makes all the difference.

So does your one act of care, one idea, one word of encouragement, or one moment of patience. Together, those small degrees of effort create something powerful — a company that not only sells products but builds relationships, trust, and community.

Welcome to Legacy Group. Welcome to the 1° Difference.